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Frequently Asked Questions

What are the advantages of online therapy?

-Convenient: Online therapy decreases your need for traveling, potential traffic, and increases your time doing what you want to do. 

-Comfortable: Who says you can't go to therapy while traveling, or wrapped in your favorite blanket?  NeuroConnect brings professional clinical services to you in any private space you prefer. 

-Research-Based: Studies shows that online therapy is just as effective as traditional therapy. Clients generally show high satisfaction levels and positive clinical outcomes.  Curious about this research?  Here is a Meta-Analysis of the Effectiveness of Internet-Based Psychotherapeutic Interventions, and here is a study regarding Veterans Affairs Patients Enrolled in Telemental Health Services.

-Private: Sessions are conducted in any private space you choose, via a HIPAA compliant video conferencing software which can be accessed through a desktop or mobile app.

How does online therapy differ from in-office therapy?

Online therapy is very similar to office based therapy, you see your therapist and receive psychotherapeutic treatment.  It is convenient to set yourself up in a private place and in most cases this means reducing the time spent traveling and possible traffic.  Some people feel more at ease in their own space. 

Is online therapy right for me?

Psychotherapy conducted online should always include a free assessment to make sure it is a safe and appropriate for you at this time.  Some individuals need more support due to their particular issues. For example, people who often feel unstable and may have impulsive and dangerous behaviors, are best cared for in a more secure setting with care from a team of professionals. Currently, NeuroConnect is providing therapy to Washington state residents. You can expect to continue therapy even if you travel away from WA, with few exceptions.  

How is neuroscience based psychotherapy different than other psychotherapy?

Neuroscience-based therapy is experiential, focused on the "here and now" in therapy sessions.  This focused attention increases your self-awareness and raise one's capacity to experience present moment awareness. This approach to therapy leads to an increase of self-regulation, self-compassion, attention, curiosity, and a decrease in anxiety.

Do I need to be an adult to receive online therapy from NeuroConnect?

Yes, at this time we are focused on providing psychotherapy services to clients over 18 years old. 

What and where do I need to be to participate?

Clients participating will need a computer or cell phone and a quiet space to talk privately--that's it!  Most of the online and virtual therapy software does not require a separate download.  You do not need to be in Washington state at the time of our session, however, you do need to be a Washington state resident. Our software is easy to access and use.  Another important factor for using online treatment is being comfortable and having proficiency with a computer or the device that enables you to access your psychotherapy sessions. You must also have some patience and flexibility due to potential technological problems that may occur during a session.


What if I don’t like my therapist?

We believe that feeling comfortable with your therapist is one of the most important aspects to your success, and we will work with you to try to find you a good fit even if that means referring you to a provider who is not with our company.

How much does this cost?

Do you take insurance?

How do I pay?

Please use this link to our Rates for Service page where these questions are answered.

Is my therapist a professional state-licensed therapist?

Yes, all of NeuroConnect's psychotherapists are state-licensed in Washington State. 

Do they have additional training in a neuroscience-based approach?

As of January 2020 all psychotherapists working for NeuroConnect have multiple years experience using CIMBS (Complex Integration of Multiple Brain Systems) developed by Beatriz Sheldon, MEd.Psych and Albert Sheldon, M.D.

What is the process like for a new client?

After you have scheduled your first session one of the providers on our team will be in touch with you to ask you some questions to make sure that this type of therapy is a good fit.  The next step will be to get set up on our secure portal where you will book a session at a time and date that works for you.  If needed, we will walk through the software and how to log into the initial session. Before your first session we send some important intake paperwork (privacy policy, NeuroConnect policies, your NeuroConnect psychotherapist's disclosure, a health history questionnaire, and billing information).  These can all be viewed and signed online. Once this final step is complete, you'll have access to login for your first appointment.

How often will I meet with my therapist?

This will be discussed with your therapist, however we believe that most people should be seen a minimum of 3 times a month.  This experiential style of therapy works by repeatedly engaging a specific brain system, and frequency aids effectiveness. 

Don't Let Anxiety or Depression Take Away Your Peace of Mind. Now Taking Appointments For Video and Online Therapy!
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